Here’s a formal review I wrote to bloody Rentokil
Been a customer for more than 3 years. Every year they will miss out their scheduled visits. In 2016 they missed 2 out of 6 (generally, they will call you and say, hey can i come today, as in we assume that you are a jobless nutjob sitting around the house waiting for rentokil to call everyday) – so they agreed to move 2 extra ones this year. They did one and still need to provide one more service. Unfortunately, instead of doing that service, they gave an invoice for renewal for 2017. When called, they say, we can provide a credit note (to offset and discount due to missed service last year) – I said, no, I don’t want you guys anymore, just come and do your last service. And suddenly, the lady said, “Oh, according to our records, we don’t owe you any service anymore”.
Rentokil – i know house customers are treated by you as badly as how you treat rats and cockroaches, but remember before you guys were big and doing factories and companies, home owners were the ones you started off with. The arrogance of this company is just too extreme. Enough said, no more Rentokil for my homes. I rather deal with the cockroaches with my Ridsect than to give them anymore business.
Anyone thinking of getting these bunch of idiots better think twice. Worst pest control company by a million miles. I imagine cockroaches and rats doing hi-fives with each other when they see home owner signing up with them.
And really – it’s so sad. At this time and age, when economy is doing so poorly, you would think companies now should give a shit about customer experience. Yet, they are so batshit arrogant that they don’t give a flying fuzzball about customers. Rentokil – I hope you get killed as a company one day.